Frequently Asked Questions
Everything you need to know about your Rove Concepts experience.
What are your standard shipping options?
We offer several white-glove and standard shipping tiers. Delivery times vary based on whether the item is in-stock or custom-made, typically ranging from 2 to 6 weeks for domestic orders.
What is your return policy?
We accept returns within 30 days of delivery for most items in their original packaging. Please note that a restocking fee may apply, and custom or 'Final Sale' items are non-returnable.
Do you offer a warranty on your furniture?
Yes, Rove Concepts provides a limited one-year warranty on all furniture against manufacturer defects in materials and workmanship under normal residential use.
What is the Rove Members Program?
The Rove Members Program is an annual subscription that grants members 25% off sitewide, 10% back in voucher credit, and access to exclusive concierge services.
Can I request fabric or material swatches?
Absolutely. To help you choose the perfect finish, you can order up to 10 complimentary swatches directly from our website to see the colors and textures in your own space.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking link. You can also log into your Rove Concepts account to view real-time updates on production and transit.